Happy New Year!

January 4, 2021, 11am CST - The power has just been restored to our service and sales staff. We will contact all who have left us messages in the order received. Also any user waiting on contact from us please check your spam folder as several emails have gone out and have appeared in users spam folders.

Monday, January 24, 2022

New Image Software - Support & Upgrade Policy

All technical support requests must be submitted via the Technical Support Request    form. We attempt to follow up all support requests within 4 hours during normal business hours. Support will be provided via email or phone based on the request submitted. Be sure to include a detailed explanation of your support request and the telephone number(s) at which you can be reached.

Software Maintenance and Live Support
New Image Software utilizes GoToAssist and JoinMe software for our Live Help support. During each interactive session, our support technician will guide you through setup and training issues just as if they were with you in your office. Your support & software maintenance (upgrade) features include:

Purchased Products & Upgrades
* Unlimited Live Help and FREE Software Maintenance for 90 days (Mobile iOS subscribers receive free support for all New Image products).
* After 90 days Live Help may be purchased for $39 per 15 minute session.

Online Support

 

Subscriptions 
* Live Help and Software upgrades included with all software subscriptions


All Products 
* Software may be transferred between computers for a $39 re-licensing fee (technical support not included)
* All support requests must be submitted through our online support ticket system.
* Data conversion services available. Contact our office for quotation. 

*Terms & Conditions are subject to change without notice.

System Requirements
Minimum Memory 8GB
Minimum Hard Drive 512GB
windows Windows 10 Pro, Windows 11
macMac OSX Big Sur or higher
iOS 14 or higher

Attention All Users

TURN OFF AUTOMATIC UPDATES ON YOUR DEVICES IF YOU ARE NOT USING VERSION 18 OR GREATER as your data will not be accessible without an update!

For those buying a new Mac - Monterey and the M1 chip are fully supported. Windows 11 is also fully supported.

If using any version prior to 18 fill out a technical support request so a time can be scheduled to update your files.

Technical Support requests send an email of the information that has been received, if you do not receive a verification email concerning your support request, then please call and leave a message on our voicemail to get service.
Contact is usually made within 4 hours during normal business hours.

THANK YOU!

Technical Support

For Technical Support use the Technical Support Request Form

Technical Support Hours
9am - 4pm Central Time
Monday - Thursday

The Easiest to use Inspection Software in the Industry.